Online Bingo from Budget Bingo

Laws and Regulations

Chelbis Company Limited ("Chelbis") is registered in Malta under company number C 44435. Chelbis’s registered address is 35 St. Zachary Street, Valletta, Malta.

Chelbis Company Limited is licensed in Malta and regulated by the Malta Lotteries and Gaming Authority. The Lotteries and Gaming Authority (LGA) is a public single regulatory body that is responsible for the governance of all forms of gaming operated from that jurisdiction. Please refer to the official site of the Maltese Gaming Authority by visiting it at www.lga.org.mt

All games are regulated under the Letter of Intent for a gaming licence LGA/CL1/425/2007, granted by the Malta Lotteries and Gaming Authority (The "Authority") on Aug 13rd 2009.

Account Policies

Minimum Age

You must be at least 18 years old to register and play at this site. We may request documents to confirm a player's age at any time. Any player found to be under 18 will have their account frozen and all balances including any winnings will be forfeited. All balances in such accounts will be forfeited to LGA. No claim shall lie against Chelbis in the event the balance is remitted to the Authority in such circumstances.

Registration Policy

Chelbis reserves the right to decline acceptance of an account registration at any time at its sole discretion. If an account is closed we will honor all contractual obligations, and all unused balances will be refunded to account holders, subject to the terms and conditions and Chelbis's obligations under the Lotteries and other Games Act 2001.

Players are allowed to have only one account per household, shared computer, physical address and or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited.

Management at their sole discretion may withhold or delay any payment of any game which may requires further investigation due to any system malfunction in which case we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

Management reserves the right to terminate any Player at any time without notice if found to be violating any of the terms and conditions and at its discretion suspend a Player's account, void any winnings and withhold any balance in a Player's account.

Transfer of Accounts and funds

Players are prohibited from selling, transferring and/or acquiring of accounts to and from other players. Player is also prohibited from transferring funds to and amongst player accounts.

Know Your Client

A ‘Know Your Client’ procedure will be carried out on all players depositing money. We reserve the right to request you to provide additional proof of identity to assist with our age verification policy before processing your first withdrawal. Upon request we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or card statement.

As part of Money Laundering requirements withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments in excess of EUR 2,239 (one thousand Malta Liri or approximately £1,600) shall be made unless the player's identity, age and place of residence have been verified.

Dormant Accounts

In the event that no transaction has been recorded on a Player's account for thirty months, the account will be deemed dormant and we reserve the right to close the account and remit the balance using the last known details of the player. In the event that the player cannot be satisfactorily located we have the obligation under the Act to remit the balance to LGA. No claim shall lie against Chelbis in the event the balance is remitted to the Authority in these circumstances.

Account Disputes

If the Player has any dispute with regard to any outcome, she/he must submit a complaint in writing within fourteen (14) days of the event taking place. Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and takes all reasonable steps to investigate and resolve all disputes. If the complaint is not resolved to your satisfaction you have the right to refer such complaint to the Lotteries and Gaming Authority of Malta by sending an email to complaints@lga.org.mt.

Banking

Deposit Methods

You can fund your account to play the games using Visa, MasterCard, Maestro UK, Solo, Visa Delta, Visa Electron, Laser (Ireland residents and EUR currency only), UKash, Paysafecard. A minimum deposit of £10.00 and a maximum of £1,000.00 per transaction may be made on a single credit or debit card.

If you are using a card, you may only register one credit or debit card number to be active with your account at any one time, and no card may be registered to more than one account. You can only use your credit or debit card to make deposits in the account with which it has been registered. We reserve the right to withhold the payment of winnings to any player pending verification of the player's identity.

Suspicious Transactions

As part of fraud prevention programme, all transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. Chelbis has the obligation under the Act to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.

Withdrawals

If a player's account has not been funded with a cash deposit, he/she is not eligible for winnings earned from promotional bonus Credits or any form of promotional money.

Withdrawals per account are limited to 1 transaction every 7 days. No payments in excess of EUR 2,239 (one thousand Malta Liri or approximately £1,600) shall be made unless the player's identity, age and place of residence have been verified.

We reserve the right to withhold payment to any player thought to have provided false or misleading information.

Player Responsibility

It is the responsibility of the Player to ensure that they understand and comply fully in respect of any national and international laws, regulations, directives etc applicable to the Player.

It is player's responsibility to keep their User Name and Passwords secure at all times, ensuring the prevention of any unauthorized use of the same and therefore accepts liability for any damages which may be caused by the misuse of the Player account. All wagers placed including through pre-buy are final. In case of any dispute, management decision will be final.

Customer Support

All customer queries will be answered within two working days. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

Responsible Gaming

We advise and recommend all players to play responsibly and manage gaming funds to enjoy gaming with us. We are committed to providing a responsible gaming service. In keeping with the above, we provide players with the following options:

Daily/Weekly Deposit Limits:

Allows you to set limits on the amount of money you can deposit during the specified period.

Self-Exclusion:

We will close your player account for the period specified by you. You may set limits and/or self-exclude yourself from gaming by contacting customer support. A player who has set a limit of exclusion may change or revoke the limit or exclusion by written notice or by email.

We may request information from you when you register – this measure is for your own personal protection.

If you feel that you may have a problem controlling your gaming, we strongly recommend that you contact one of the following professional organisations for help and guidance.

Gamble Aware - www.gambleaware.co.uk

GamCare - www.gamcare.com UK Phone 0845 6000 133

Gamblers Anonymous -www.gamblersanonymous.org

Prohibited Users

Budget Bingo does not accept liability for any breach by you of the applicable laws of your state or country of residence. We reserve the right at our sole discretion to declare any wager as void if a Player is identified as playing illegally.

Players from the countries listed below are prohibited to register and place bets. We sincerely apologize to these customers. The countries are: Albania, Armenia, Azerbaijan, Belarus, Belarussia, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Herzegovina, Hungary, Turkey, Indonesia, Kosovo, Latvia, Lithuania, India, Pakistan, Bangladesh, Israel, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, United States of America, Ukraine, Poland and Yugoslavia.

Copyright / Trademarks

The trademarks, logos and service marks displayed on the Site are the property of Budget Bingo. Users are prohibited from using any Marks for any purpose without prior written permission. All information and content, including without limitation, any software programs, banners, and advertising material available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. Users may however download or print one copy of one or more pages contained in this web site provided it is not republished in whole or in part for commercial purposes.

No Warranties

All content on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Budget Bingo does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the site by any party other than Budget Bingo. Other than as required under applicable consumer protection law, under no circumstance will Budget Bingo be liable for any loss or damage caused by a user's reliance on information obtained through the site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice or other content.

Indemnification

You will indemnify and hold harmless Budget Bingo, its parent or subsidiary companies, officers, directors, employees and agents from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, alleging or resulting from your use of the Website, the Games, or any other content contained therein or breach of any of the Terms of Use.

Disputes

In case of system malfunction, we will refund all bets placed on the game. In which case Budget Bingo will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis. In the event that there is a discrepancy between the game data as recorded in our database, and that recorded by the player, the data recorded in our server will be considered valid.

Term and Amendments

We reserve the right to amend these Rules from time to time and vary them without prior notice. The Player upon registration accepts and agrees to abide by the rules as set out above and which maybe amended from time to time. The Player is responsible for review of these rules and policies on a regular basis. We recommend players should print out a copy of these terms and conditions.

Last update: 03 March 2010, (Version 1.02)